XCRM Corp. (“XCRM”) respects your privacy. This privacy policy (“Policy”) explains how XCRM collects and uses data collected from you, including personal information, through our website (“Site”) and other related services on which we post a direct link to this Policy (“Services”). This Policy does not cover any other data collection or processing, including without limitation, the data we host for our registered customers. If you purchase or download our products, the data that you (and your customers) submit as you use our products will be governed by the applicable XCRM agreement, and as required by law.

XCRM adheres to the U.S.-European Union Safe Harbor framework privacy principles and is registered with the Safe Harbor Program regarding the collection, protection, storage, transfer, use and other processing of data transferred from the European Economic Area to the United States. For more information about the U.S.-European Union Safe Harbor framework, please visit http://www.export.gov/safeharbor.

How We Collect Information

Directly from You

We collect personal information from you when you interact with our Site or use our Services. For example, we collect personal information from you when you purchase our products, complete a profile, register with us, participate in surveys, register for an event, apply for a job, download a white paper, participate in a webcast, complete questionnaires or contests, contact us with questions or comments, request information such as a newsletter, provide us with feedback, or voluntarily post in blogs, chat rooms, forums or messages boards available from the Site. The type of information that we collect from you depends upon your interaction with our Site and Services, but may include, your contact information such as your name, address, email address and phone number, username, password, language choice, time zone, employment title and company information, credit card information or other payment information, tax identification number and reseller identification number, and other personal information that you actively submit to us.

From Third Parties

We may collect personal information about you from our third party affiliates or partner companies and from marketing or advertising companies that provide us with such information as a part of their relationship with us. We may combine this with information that we already have collected about you.

Automatically Through our Site

We use various tracking technologies to collect and store information from you when you use our Services, such as your IP address, browser type, browser language, operating system, device type, referring site (site you visited before coming to our site), date and time of visit, URL and page metadata, installation data (such as the operating system type and application version), and information such as crashes, system activity and hardware settings. We may also automatically collect and store certain information in activity logs such as: details of how you used our Site and Services, your search queries, and your IP address. Please see our section entitled “Cookies and Other Tracking Devices” below for additional information.

How We Use Your Information

We use information we collect to conduct our business and improve our Site and Services, develop new products and services, provide information and support, to better understand your needs and interests, personalize communications and advertising, and generally promote a quality experience for you. For example, we may use your information, including your personal information, to:

  • Communicate, interact and build our relationship with you;
  • Customize the content, products and services that are offered to you;
  • Contact you with information about XCRM and affiliated third-parties;
  • Process, fulfill and follow up on transactions and requests for products, services, support, and information;
  • Verify your authority to enter and use our Services;
  • Engage in market research and analysis;
  • Measure, analyze and improve our products and services, the effectiveness of our website, and our advertising and marketing;
  • Consider your employment application;
  • Comply with legal requirements;
  • Provide targeting advertising, including the use of re-targeting technology;
  • Send you marketing materials, for example, via email, including our newsletter, and to notify you about products and services that we believe would be of interest to you; or
  • Deter, detect, and prevent fraud and other prohibited or illegal activities.

We may link information we collect from multiple sources to provide better service to you and to improve our products and services.

How We Share and Disclose Your Information

We do not sell your personal information to third parties for their own marketing purposes. We may share or disclose your personal information as follows:

  • To affiliated and unaffiliated service providers for the sole purpose of enabling them to provide services to us in connection with providing our Services to you;
  • Based on a good faith belief that such disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violation of our Policy, as evidence in litigation in which we are involved, or to otherwise protect the rights or safety of any person or entity;
  • Based on a good-faith belief that disclosure is necessary to respond to judicial process, valid government inquiry, or is otherwise required by law;
  • If we are acquired by or merged with another entity, if all or part of our assets are acquired, or in response to a bankruptcy proceeding, we may transfer your information to the acquiring entity;
  • When posted by you or an authorized third-party, to our wikis, forums, blogs, message boards, chat rooms and other social networking environments or Site;
  • transfer or otherwise allow others to use your developer account and user ID without XCRM’s prior written consent.
  • To other third parties for purposes you have allowed or consented to.

The foregoing list of prohibitions is illustrative and is not intended to be complete or exclusive. XCRM reserves the right to terminate our relationship with you under these terms and prohibit your access to the Site and/or Services, to remove any Third Party Software or remove, edit or close any Third Party Content or thread on any message board or chat room for any reason, including, without limitation, any action that XCRM, in its sole judgment, determines to be inappropriate or disruptive to the Site, Services or to any user.

The foregoing prohibitions do not impose on XCRM, and XCRM does not assume, any obligation to monitor or remove any Third Party Content or other communication posted by you or any other user. You hereby acknowledge and agree that you may be exposed to Third Party Content that may be offensive or objectionable to you. YOU HEREBY ACKNOWLEDGE AND AGREE THAT ALL THIRD PARTY CONTENT SUBMITTED BY YOU OR ANY OTHER USER EXPRESS THE VIEWS OF THE AUTHOR, AND XCRM WILL NOT BE HELD RESPONSIBLE FOR OR LIABLE FOR THE CONTENT IN SUCH THIRD PARTY CONTENT. Your access to the Site and Services is undertaken at your own risk and XCRM is not responsible for any offensive or otherwise objectionable materials that may be posted by any third party.

Access and Opt-Out

You may review and update your contact information by accessing and modifying the information in your account or by submitting a request to XCRM at info@xcrm.com.

If you choose not to receive XCRM sent emails or newsletters, you can opt-out or unsubscribe by emailing contact@xcrm.com, by following the opt-out instructions in the email or newsletter, or by sending mail to XCRM Corp., 30 Wall Street, 12th Floor, New York 10005, USA or call +1 201.390.4141.

Please note that while XCRM offers you some control over marketing communication, certain transactional, relationship, and legally required communications will not be affected by the choices you have made about marketing communications.

Cookies and Other Tracking Devices

We use cookies and other tracking mechanisms to track information about your use of our Site and Services.

Cookies: Cookies do lots of different functions, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience on our Site. Cookies make the interaction between you and the Site faster and easier.

We use cookies to improve your user experience by enabling our Site to ‘remember’ you, either for the duration of your visit (using a “session cookie”) or for repeat visits (using a “persistent cookie”). XCRM uses both session cookies and persistent cookies when you access our Site. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire.

You may encounter cookies or pixel tags on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie or pixel tag placed by the web page or application. Likewise, these third parties may place cookies or pixel tags that are not subject to our control and this Policy does not cover their use.

How Do I Disable Cookies? Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.

Web Beacons: We may use “web beacons” (electronic images also known as pixel tags or clear gifs) to recognize a cookie on your computer when you view or act upon a web page, an advertisement that we’ve placed on a third-party web page, or an email or other electronic communication that we’ve sent.

Local Storage Objects (“LSOs”): We also use Local Shared Objects (“LSOs”), sometimes referred to as “Flash” cookies. Use of LSOs can help prevent fraud and can support our Site. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.

Third Parties

XCRM may allow certain companies, such as analytics partners, advertisers, application developers and ad networks, to use cookies, web beacons, LSOs and other tracking technologies on the Site and Services as described below.

Analytics: XCRM uses a variety of third-party services to help us understand the use of our Site and Services, such as Google Analytics. These third-party service providers may collect information sent by your browser or mobile device, such as cookies or your IP address.

For example, the information generated by the cookie and other platform-specific technology about your use of our Services (including your Internet protocol (“IP”) address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Advertising: We use third parties such as network advertisers and analytics providers to assist us in displaying advertisements on our Site and on third party websites. Network advertisers are third parties that display advertisements based on your visits to our Site as well as other websites. In cases of re-targeting technology, third party ad network providers, advertisers, sponsors and/or traffic measurement services may put cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies on your computer to collect information about your interests. This provides our website visitors with advertising displays or text ads, that most likely match their product and information interests and enables us and the network advertisers to measure the effectiveness of the ads.

You may opt-out of many third party ad networks. To learn more about this, please visit the Network Advertising Initiative (NAI) at www.networkadvertising.org/optout_nonppii.asp (NAI) or the Digital Advertising Alliance at www.aboutads.info/choices (DAA). Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our Site or other websites.

User Generated Content

We may collect personal information about you when you voluntarily post in blogs, chat rooms, forums or message boards available from the Site. All of the information that you post will be available to all visitors to our Site. XCRM is not responsible for the personal information you choose to submit in these forums. We cannot prevent such information from being used in a manner that may violate this Policy, the law or your personal privacy.

Notice to Non-U.S. Persons

If you choose to provide us with information, including personal information, you understand that we are transferring it to XCRM’s locations and systems in the United States or to the locations and systems of XCRM’s service providers around the world.

Links to Third Party Site(s) andApplications

The Site provides links to third party websites or resources (e.g. applications) over which XCRM does not have control. Such links do not constitute an endorsement by XCRM and XCRM does not control the content or privacy policies or practices of such sites. Any access to and use of such linked websites or any resources available on our Site is not governed by this Policy, but instead is governed by the privacy policies of those third parties’ websites.


Transmissions over the Internet are never 100% secure or error-free. XCRM employs procedural and technological measures that are reasonably designed to help protect personal information from loss, unauthorized access, disclosure, alteration or destruction.

Children’s Privacy

XCRM recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. This Site is not intended for children under the age of 13. XCRM does not target this Site to children under 13. XCRM does not knowingly collect personal information from children under the age of 13.

Effective Date and Amendments

This statement is effective as of March 1, 2014. We reserve the right to change, modify, add or remove portions of this statement from time to time and in our sole discretion, but will alert you that changes have been made by indicating on the statement the date it was last updated. Your continued access to the Site and Services will indicate your acceptance of our updated Policy. We recommend that users revisit this statement on occasion to learn of any changes.

Contact Us

Please contact us by writing to us at:
XCRM Corp., 30 Wall Street, 12th Floor, New York, NY 10005, USA,
if you have any questions regarding this Policy.


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