XCRM

CUSTOMER ORIENTED BUSINESS

The XCRM is a comprehensive system which upgrades all your previous activities. Take advantage of new business opportunities and focus on key information that will enable you to make tailor-made offers to your customers. The XCRM facilitates a complete overview of the activities of your individual customers and various target groups, which enables you to use a personalised approach in marketing your products or services.

Connection. Information. Communication.

The XCRM is excellent in combining various systems in your company, and facilitates efficient communication with customers as well as performance of sales activities. The XCRM system provides a wide range of activities – from data collection up to sale:

  • Data integration:
    all relevant customer data from all available sources can be easily monitored and managed in one place
  • Customer segmentation:
    sort the customers based on their needs and offer them what they really need
  • Take advantage of the best analytical methods to:
    Optimize customers relations
    Monitor the course of communication campaigns
    Overview campaign results
    Improve the efficiency of the CRM system
  • Marketing activities:
    adjust the marketing activities to the needs and wishes of your customers
  • Customer satisfaction and loyalty:
    the XCRM system helps you to improve the quality and efficiency of your relations with new and existing customers
  • Maximize the efficiency of strategic business planning
  • Forecasting trends in customer behavior:
    prevent customer losses
  • A targeted sales support helps you to achieve higher customer profits

CASE
STUDIES

ELECTRICITY DISTRIBUTION
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FINANCE
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RETAIL
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INSURANCE
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TELECOM COMPANIES
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