How do your customers act, what do they purchase and how many plan to leave in the coming months? The complex XCRM analytical system provides answers to many questions and trend forecasts.
On the basis of customer data, you will make business decisions based on facts and real needs. The XCRM solution gives your company new management and business opportunities.
Using an efficient and accurate data analysis, you will get to know the behavior of your customers perfectly. This will facilitate a better and more accurate understanding of your customers and their wishes and needs.
The market analysis will assist you in the search of new market opportunities and in the evaluation of your potential values in the planning, designing and implementing of market strategies.
Take advantage of all sales opportunities and improve your sales cycle. Continuous sales data analysis allows companies to plan efficiently, and to simulate and forecast sales volume and profits.
A careful inspection of analytical data contributes to improved services, by using the appropriate measures, to improve customer satisfaction, and quality of products and services, to appropriate price-setting, to better handling of complaints, etc.
Which communication channels are used by your customers? Find out their preferences in the use of internet, telephone, personal contact, e-mail, SMS messages etc. Using these findings, you will have more effective communication that will be better adapted to the customers.
Using the collected data, you will be able to browse through various reports by segment, financial reports etc. The data is presented in very simple and clear text, spreadsheet or graphic presentation and is adapted to the various users in the company.