Company employs more than 50 people and was as such required by the applicable law to implement an internal communication channel for reporting suspected misconduct and abuse until 17 December 2021. The company was prepared to take responsibility and act adequately and timely in order to recognize attempts and acts of misconduct of any kind and take steps to remedy the situation ASAP, and the obvious solution was to establish a whistleblowing platform where whistleblowers could report any misconducts that they have either detected, observed, witnessed or experienced first-hand in anonymous way or by partially or fully disclosing their identity, without fear of retribution.
As the company wanted to avoid possible stains in the public image by trying to identify and fix any misconduct internally before complaints become public and negative results of damaged reputation start to show in the form of financial loss, the business executives were prepared to take steps forward in establishing a secure and confident whistleblowing platform where former, current and prospective employees, customers, contractual partners, shareholders, stakeholders and other representatives of interested public could express their concerns related to:
The company recognized the potential of comprehensive whistleblower reporting options and wide specter of easy-to-use functionalities for end-to-end management of reported cases and case resolution processes that are provided by oneVoicee solution that is offered as one of the products from XCRM product suit.
With option to implement the basic scope of solution in a short time and offering wide specter of possible additional integrations with call center and corresponding communication channels such as phone calls, voicemail and text messages, oneVoice solution was the company’s first choice in selection of 3rd party software for receipt and resolution of whistleblowers’ complaints and reports on misconduct.
oneVoice joins all data obtained from whistleblowers’ reports received by any available communication channel as well as complete scope of information related to reported cases in a centralized database where data is stored in encrypted form to prevent access to any unauthorized user, and where any personal data that could disclose whistleblower’s identity is stored separately in order to provide multiple levels of security and as such full confidentiality.
The implemented solution provides following options for overview and management of data and information related to reported cases:
oneVoice solution successfully fulfilled the client’s efforts for establishment of secure, confident and efficient communication channel where on one hand whistleblowers or any other persons affected by misconduct of any kind can safely speak up, report and give their perspective and opinion on the burning issues and other urgent matters, and where on the other hand investigators can do their research and, based on quality know-what, get hold of the nature of reported misconduct acts and identify the actors as well as in further stage take adequate measures to punish the culprits and remedy the situation.
Main advantages and benefits that the client has gained by using oneVoice solution: